Commercial Policies, Terms of Sale and Warranties

All quotes issued by Sierra Móveis México are valid only during the period indicated in each document. The general validity of quotes is 15 calendar days, unless the document indicates a different period.

Prices, discounts, commercial conditions, product availability, delivery times and exchange rate may change once the quote's validity has expired.

The issuance of a quote does not imply the automatic reservation of products, prices, discounts, fabrics, leathers, woods, finishes or production slots. The order is considered confirmed only once the corresponding deposit has been received and the final project information has been validated.

To confirm a customized, special-manufacture or made-to-order imported order, Sierra Móveis México normally requires payment of a deposit equivalent to 50% of the total value of the order, unless the quote indicates a different condition.

The order will be entered into production only once the corresponding deposit has been received, the quote validated and the final product specifications confirmed, including model, measurements, quantities, woods, fabrics, leathers, finishes, colors and any other applicable detail.

For customized, special, imported or made-to-order products, confirmation implies acceptance of the specifications included in the quote.

Payment conditions will be those indicated in each quote, order or commercial agreement.

In general, customized or special-manufacture orders require a deposit to begin the process and payment of the balance prior to delivery, installation or release of the goods.

The remaining balance must be settled prior to the delivery, installation or release of the goods. For import orders, the balance must be settled once the container has entered Mexico and before coordinating final delivery to the client.

Payments must be made by electronic transfer, bank deposit or other means authorized by Sierra Móveis México.

For prices referenced in US dollars and payments made in national currency, the exchange rate indicated in the quote will be considered or, failing that, the current BBVA exchange rate on the day of payment, according to the commercial conditions established for each transaction.

Failure to pay the deposit, balance or any outstanding amount may suspend the entry of the order into production, the release of goods, delivery, installation or any related service.

A significant part of Sierra Móveis furniture can be configured according to the needs of each client or project, including selection of measurements, woods, fabrics, leathers, finishes, colors and other manufacturing details.

Due to their customized nature, special, made-to-order or specifically imported orders for a client cannot be canceled, modified, returned or refunded once confirmed, except with express written authorization from Sierra Móveis México.

The client is responsible for carefully reviewing the order specifications before final approval.

Product availability may vary according to inventory, showroom, warehouse, production, import or factory availability.

Immediate-delivery products will be subject to availability at the time of order confirmation and corresponding payment.

In the event that a product becomes unavailable for reasons beyond the control of Sierra Móveis México, the client will be offered an equivalent alternative, a new estimated delivery date or the possibility of applying the amount paid to another product.

The delivery times indicated in quotes, orders or commercial communications are estimates and may vary due to manufacturing factors, international logistics, customs, transport, material availability, production closures, force majeure or situations beyond the control of Sierra Móveis México.

For immediate-delivery pieces, the maximum period to coordinate delivery will be subject to logistical availability, full settlement of the order and prior coordination with the client.

Delivery of any product requires full settlement of the order before its release.

Sierra Móveis México will follow up on the order and keep the client informed about the progress of their purchase. Delays arising from logistics, import, customs, transport or external causes do not automatically give rise to a right to cancellation, penalty, refund or compensation, except by specific written agreement.

The freight service to the final destination is the responsibility of the client, unless the quote expressly indicates a different condition.

Product prices do not include lifting service, special handling, cranes, hoisting, door removal, floor protection, access permits, storage, complex internal movements or any other extraordinary service necessary to bring in or install the goods.

The client must provide a complete address, contact details, available times, access points, measurements of elevators, stairs, doors, hallways and any information necessary to facilitate delivery.

It is the client's responsibility to verify in advance that the products can be properly brought into the home, building, residence, office, construction site or installation space.

In the event that the product cannot be delivered due to lack of access, property restrictions, insufficient measurements, absence of the client, lack of authorization to enter, lack of full settlement or conditions not previously reported, additional freight, handling, storage or rescheduling costs may be incurred.

Upon receiving the products, the client or authorized person must review the general condition of the goods. Any visible observation must be reported at the time of delivery and recorded in writing.

Once the order is available for delivery, Sierra Móveis México will notify the client to coordinate receipt.

If the client requests to postpone delivery or is unable to receive the goods within the agreed period, storage, safekeeping, handling or logistics charges may be incurred, as applicable.

Sierra Móveis México will not be responsible for delays arising from the client's lack of availability, unfinished construction, change of address, access restrictions or inability to receive the products on the scheduled date.

There are no changes or returns on customized products, made-to-order products, specially imported products or products configured according to client specifications.

A confirmed order cannot be canceled or modified once it has entered production, except with express written authorization from Sierra Móveis México and provided that the state of production, import or logistics allows it.

The client is responsible for carefully reviewing all the details included in the quote before confirming the order, including model, measurements, quantities, finishes, fabrics, leathers, woods, colors, prices, currency, estimated times and commercial conditions.

Because this is high-end furniture, customized pieces, special-manufacture products and made-to-order imported items, Sierra Móveis México does not make returns or refunds on confirmed orders, except in cases expressly authorized in writing.

Returns do not apply for changes of mind, changes in the project, differences in perception of color, texture, natural grain, proportion, comfort, previously approved dimensions or a client's decision subsequent to order confirmation.

In the event of any incident attributable to the product, Sierra Móveis México will evaluate the case and may offer repair, replacement of a component, partial substitution, adjustment, technical service or the solution that corresponds according to the nature of the situation.

Sierra Móveis products are made with natural, high-quality materials, such as woods, natural veneers, leathers, stones, fibers, fabrics and other finishes that may present variations inherent to their origin.

Grains, tones, textures, knots, natural marks, color differences, grain variations or subtle changes between samples and the final product are not considered defects, but rather characteristics inherent to noble and natural materials.

Images, catalogs, renders, digital samples or photographs are visual references. Tones may vary according to lighting, screen, production batch, selected material or ambient conditions.

The client must use and maintain the products in accordance with their nature, materials and care recommendations.

Damage caused by improper use, knocks, falls, cuts, burns, stains, excessive sun exposure, humidity, water, heat or unforeseen weather; cleaning with abrasive, chemical or non-recommended products; dragging furniture; overloading or use other than the intended residential or commercial use; interventions, repairs or modifications made by unauthorized third parties; or natural wear from everyday use are not considered manufacturing defects.

To preserve the quality of the products, we recommend requesting from Sierra Móveis México the specific maintenance instructions according to the selected material.

The products marketed by Sierra Móveis México come with a warranty against manufacturing defects, in accordance with the conditions applicable to each line, material or product category.

The warranty covers failures attributable to manufacturing, structure or components, provided that the product has been used under normal conditions and in accordance with the use and care recommendations.

The warranty does not cover damage arising from misuse, accidents, lack of maintenance, natural wear, improper handling, humidity, excessive sun exposure, environmental variations, third-party intervention, unauthorized transport or use other than recommended.

To request a warranty review, the client must contact Sierra Móveis México and provide the order information, photographs, a description of the incident and any data necessary to evaluate the case.

Once the request has been received, Sierra Móveis México will analyze the situation and determine the corresponding solution, which may include repair, adjustment, replacement of a component, technical service or substitution, as applicable.

Display, outlet, clearance, special-sale or immediate-delivery products may present particular conditions, which will be reported to the client before purchase.

When a product is sold with a special discount because it is a display piece, last piece, clearance product or specific condition, the sale may be considered final and not subject to changes, returns or refunds.

The client must review and accept the condition of the product before confirming the purchase.

Sierra Móveis México works closely with architects, interior designers, developers and design firms.

In professional projects, the specifications, quantities, finishes, measurements, commercial conditions, commissions, discounts, partial deliveries, times and responsibilities must be clearly defined in the quote, purchase order or corresponding agreement.

Any change requested by the end client, firm or project representative must be reviewed and authorized by Sierra Móveis México before its application.

Invoicing must be requested within the corresponding period and with the correct tax details.

The client is responsible for providing complete and up-to-date tax information. Once the invoice has been issued, any change will be subject to the applicable administrative and tax possibilities.

For any questions related to quotes, orders, deliveries, warranties, maintenance or after-sales service, you may contact us at:

Email: contacto@sierramoveis.mx

Website: www.sierramoveis.mx

By requesting a quote, confirming an order, making a payment, approving specifications, receiving products or using the services of Sierra Móveis México, the client acknowledges that they have read and accepted these commercial policies, terms of sale, refund conditions and warranties.

Acceptance of a quote or estimate issued by Sierra Móveis México implies express acceptance of these commercial policies, including payment conditions, price validity, exchange rate, estimated delivery times, freight, handling, cancellation restrictions, changes, returns and warranties.

Sierra Móveis México may update these policies at any time. The current version will be available on this website.